In this policy:
- a) Credit Assistance Provider means a person or entity that provides credit assistance (for example, mortgage and finance broking) for the purposes of the National Consumer Credit Protection Act 2009 (Cth);
- b) Related Body Corporate has the same meaning as under the Corporations Act 2001 (Cth);
- c) Related Entity has the same meaning as under the Corporations Act 2001 (Cth);
- d) Sensitive Information has the same meaning as under the Privacy Act.
- e) The meaning of any general language is not restricted by any accompanying example, and the words 'includes', 'including', 'such as', 'for example' or similar words are not words of limitation.
3. Why do we collect personal information and how do we use it?
- a) We offer a range of services including, without limitation, providing appraisals of properties acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, connection and disconnection of utility services.
- b) We collect personal information to enable us to provide our services. These include:
- i. Processing inquiries;
- ii. Facilitating the sale, purchase, advertising of properties and businesses;
- iii. Recording persons entering a landlord or seller's property (e.g. for inspection, survey or appraisal purposes);
- iv. Facilitating the leasing of properties (including advertising the properties) and acting as property manager;
- v. For our internal business operations;
- vi. Complying with our legal obligations;
- vii. Advising clients of additional services or information which may be of interest;
- viii. Providing your contact details to our partners and contractors who provide us with services;
- ix. Maintaining and updating our business infrastructure and systems;
- x. Statistical purposes;
- xi. Promoting and advertising our business, products and services;
- xii. Insurance and governance purposes.
- c) If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be able to provide the services or those services may be compromised.
4. What personal information do we collect?
The personal information we collect will depend on the service or services we provide to you. It may include:
- a) Your name, residential or business address, contact phone numbers, email address;
- b) Family details;
- c) Employment details;
- d) Financial information, including assets, liabilities, income, outgoings and spending;
- e) The value of your property;
- f) Insurance details;
- g) Credit card and banking details;
- h) Sensitive Information;
- i) Credit Related Information;
- j) Information in respect to a will or estate;
- k) References (e.g. to support rental arrangements);
- l) Copies of photo identification (e.g. driver's licence, passport, student ID); or
- m) Any other personal information relevant to the service we are providing to you.
5. How do we collect personal information?
- a) We aim to collect personal information directly from you.
- b) We also collect personal information:
- i. From your representatives (e.g. solicitor, accountant or financial adviser);
- ii. Through other electronic communication channels;
- iii. When sent to us by email or other communication from third parties;
- iv. From publicly available sources of information including social media;
- vi. When we are required to do so by law;
- vii. From Strata or Bodies Corporate, Strata or Body Corporate Managers and On-Site Managers;
- viii. When you enter into a competition or promotion with us or participate in a survey including an 'after sales service' follow-up;
- ix. From our own records;
- x. From our employees;
- xi. From our suppliers or partners;
- xii. From private vendors.
- c) If you supply personal information to us about another person, you represent and we accept it on the basis that you are authorised to do so and that the relevant person has consented to the disclosure to us.
6. Considerations when you send information to us
- a) While we do all we can to protect your privacy, no data transfer over the Internet is 100% secure.
- b) If you provide personal information to us electronically, there are ways you can help maintain the security of the information. These include:
- i. always close your browser when you have finished your user session
- ii. do not provide personal information by using a public computer;
7. Disclosing personal information
We may disclose your personal information to third parties in certain circumstances including:
- a) If you agree to the disclosure;
- b) When we use it for the purpose for which it was collected, e.g. as part of a sale or leasing process or in the provision of another service;
- c) To employees, contractors and service providers who assist us in operating our business and providing our services;
- d) In circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
- e) Where disclosure is required or permitted by law;
- f) To our Related Entities;
- g) If disclosure will prevent or lessen a serious or imminent threat to someone's life or health; or
- h) Where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.
All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies. You consent to us using your information for marketing purposes which include our services as well as our business partners.
We do not trade or sell your personal information however we may share your data with our energy, telecommunication, fuel and insurance clients for the purposes of facilitating your request. We always seek your consent prior to sharing your data with our clients, vendors and partners.
8. How your information is stored
- a) We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures and staff training. Details of our security systems are available by contacting us.
- b) When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible. We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
9. Marketing and opting out
- a) We do not use Sensitive Information for marketing purposes.
- b) If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact us and we will remove your details from our marketing database.
10. How you can update, correct, or delete your personal information
- a) You may request access to your personal information or correct any inaccurate or out of date information by contacting us.
- b) You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.
- c) If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.
- d) You should also contact us immediately if you believe:
- i. Someone has gained access to your personal information;
- ii. We have breached our privacy obligations or your privacy rights in any way; or
Telephone:(03) 9623 2247
Fax:(03) 9623 2250
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner by: